You have the option of canceling the request. If you by mistake double-click the button and didn’t mean to, don’t worry. “This is no slight on the police or their dispatcher because they do great work, but that’s faster, getting the police to dispatch faster,” Jefferson said. “I have notified the police, and I will be holding with you,” McGinnis said. “It was within 3 seconds that the app popped up, and then, within 10 seconds, John popped up, ready to help, and not only that, he had you on GPS.” “Now, what was impressive about that demonstration was the fact that you double-clicked, and I counted the time that it took for the app to pop up,” Jefferson said. News4Jax consumer investigative reporter Lauren Verno speaks with ADT representative John McGinnis. McGinnis: “Alright, I’ll send the police now and then I’ll call you right back.” If you’d like, I can also initiate a chat conversation with you, so that way, we’ll be here or I can call you right back.” As soon as we disconnect this call, I will get them on the way. Do you know how long until they’re going to be here?” Verno: “I’m wearing a blue dress, I have sneakers on. Can you tell me like a clothing description so I can have the police look out for you?” Verno: “Yes, can you please? But I’m already walking.” McGinnis: “OK, well, would you like me to notify the police at this time? To your location?” Verno: “No, I feel like there’s a man following me and I just don’t feel comfortable.” Lauren Verno: “If I did that (double-clicks button) - there we go. ADT representative John McGinnis answered the call as if it was a real-life emergency. News4Jax crime and safety expert Ken Jefferson and I sat down to test out the product. However, if you opt into ADT’s subscription for $19.99 a month, that alert will go straight to ADT’s monitoring system. The items range in price from $149 to $249. In an emergency, you click the button twice and an alert will go out to up to five people of your choosing with your location. You buy the device, which can come as a necklace, bracelet or even a hair tie. ADT Mobile Security & Strategic Projects Vice President Leah Page speaks with News4Jax crime and safety expert Ken Jefferson and News4Jax consumer investigative reporter Lauren Verno.
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